Privacy Policy

We may collect the following information when you visit our website or contact us:

• Name
• Company name
• Email address
• Phone number
• Service request details
• Website usage data (such as IP address, browser type, pages visited, and device information)

We use the information collected to:

• Respond to inquiries and service requests
• Provide facility management and maintenance services
• Improve our website and customer experience
• Send service updates and business communications
• Comply with legal obligations and protect our business interests

Hands On Ground LLC does not sell, rent, or trade your personal information.

We may share information with:

• Licensed subcontractors and service providers involved in fulfilling your request
• Technology and hosting providers supporting our operations
• Government authorities when required by law

Our website may use cookies and similar technologies to improve website performance and analyze visitor behavior. You may disable cookies through your browser settings, although some website features may not function properly.

Our team will let you know whenever we share your data and information with our technicians. Mobile opt-in, SMS consent and phone numbers will not be shared with third parties or affiliates for marketing purposes.

We implement reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no method of electronic transmission or storage is completely secure.

Our website may contain links to external websites. We are not responsible for the privacy practices or content of those third-party sites.

Depending on your location and applicable laws, you may have the right to:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of your information
• Object to certain processing activities

To exercise these rights, please contact us using the information below.

Our services are intended for businesses and commercial clients. We do not knowingly collect personal information from individuals under the age of 13.

Hands On Ground LLC respects your privacy. Phone numbers collected through the SMS consent process will not be shared, sold, rented, or disclosed to third parties or affiliates for marketing or promotional purposes. Your information is used solely to provide the services and communications you have agreed to receive.

If you have opted in to receive SMS messages from Hands On Ground LLC, you may receive text messages related to:

• Service appointment reminders
• Technician arrival notifications
• Work order updates
• Follow-up communications regarding completed services
• Billing and invoice reminders
• Customer support responses
• Emergency maintenance updates (when applicable)

Example Message:

“Hello, this is Hands On Ground LLC. This is a reminder that your maintenance service is scheduled for July 10 between 9:00 AM and 11:00 AM. Reply STOP to opt out of SMS messages at any time.”

Message frequency varies depending on your interactions with Hands On Ground LLC and the services you request. Typically, you may receive up to 2–5 SMS messages per week regarding appointments, service updates, billing, or customer support.

Standard message and data rates may apply according to your mobile carrier's pricing plan. Charges may vary for domestic and international messaging.

You may consent to receive SMS communications from Hands On Ground LLC by:

• Submitting your phone number through the contact form on our website at handsongroundllc.com
• Providing verbal consent during a phone conversation
• Completing a paper service authorization form (when applicable)

SMS messages are sent only after your consent has been obtained.

You may opt out of SMS communications at any time by replying STOP to any text message you receive. You may also request removal by contacting us directly using the information provided on our Contact page. Once you opt out, you will no longer receive SMS communications unless you provide new consent.

If you need assistance with our SMS service, reply HELP to any message. You may also contact us through our website's Contact page or call us at (914) 729-6461.

Providing consent to receive SMS messages is completely voluntary. If you prefer not to receive text messages, simply do not select the SMS consent option when submitting a form or requesting service.

• Message and data rates may apply.
• Message frequency may vary.
• Reply STOP at any time to unsubscribe.
• Reply HELP for assistance.

For additional information, please review our Privacy Policy and Terms & Conditions.

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

If you have any questions regarding this Privacy Policy, please contact: