Legal

Terms & Conditions

Effective Date: July 2026 | Last Updated: July 2026

1. Acceptance of Terms

By accessing or using the website at handsongroundllc.com, contacting Hands On Ground LLCby phone, email, or SMS, or engaging our facility management and maintenance services, you agree to be bound by these Terms & Conditions. If you do not agree, please discontinue use of our website and services immediately.

2. Services Provided

Hands On Ground LLC provides nationwide facility management and commercial maintenance services across all 50 U.S. states, including but not limited to:

  • Handyman repairs
  • Plumbing
  • Electrical work
  • HVAC service and repair
  • Glass and door repairs

All services are performed by licensed and insured technicians. Service availability, scope, and scheduling are subject to technician availability and geographic coverage.

3. SMS Communications — Customer Care Only

SMS communications from Hands On Ground LLC are used exclusively for Customer Care and operational service delivery. We do not send promotional, marketing, or advertising SMS messages.

3.1 Types of SMS Messages (Customer Care)

If you have opted in to receive SMS messages from Hands On Ground LLC, you may receive text messages strictly related to customer care, including:

  • Service appointment reminders
  • Technician arrival notifications
  • Work order updates and status changes
  • Follow-up communications regarding completed services
  • Billing and invoice reminders
  • Customer support responses
  • Emergency maintenance updates (when applicable)

No promotional or marketing messages will be sent via SMS under any circumstances.

3.2 SMS Opt-In

You may consent to receive SMS communications from Hands On Ground LLC by:

  • Submitting your phone number through the contact form on our website at handsongroundllc.com
  • Providing verbal consent during a phone conversation with our team
  • Completing a paper service authorization form (when applicable)

SMS messages are sent only after your explicit consent has been obtained. Consent to receive SMS messages is completely voluntary.

3.3 SMS Opt-Out

You may opt out of SMS communications at any time by replying STOP to any text message you receive from us. Once you opt out, you will receive one final confirmation message and no further SMS messages will be sent unless you provide new consent.

You may also request removal by contacting us directly via our website or by calling (914) 729-6461.

3.4 Help & Support

If you need assistance regarding our SMS service, reply HELPto any message you receive. You may also contact us through our website's Contact page or call (914) 729-6461.

3.5 Message Frequency

Message frequency varies depending on your interactions with Hands On Ground LLC and the services you request. Typically, you may receive up to 2–5 SMS messages per week regarding appointments, service updates, billing, or customer support.

3.6 Message and Data Rates

Standard message and data rates may apply according to your mobile carrier's pricing plan.

3.7 SMS Data Privacy — No Third-Party Sharing

Mobile opt-in data, SMS consent, and phone numbers collected by Hands On Ground LLC will not be shared, sold, rented, or disclosed to any third parties or affiliates for marketing or promotional purposes. Your phone number is used solely to deliver the customer care communications you have consented to receive. No mobile opt-in data will be shared with third parties.

3.8 Standard SMS Disclosures

  • Message and data rates may apply.
  • Message frequency may vary.
  • Reply STOP at any time to unsubscribe.
  • Reply HELP for assistance.

4. Website Use

The content on handsongroundllc.com is provided for general informational purposes. You agree not to:

  • Use the website for any unlawful purpose
  • Attempt to gain unauthorized access to any part of the website or its systems
  • Reproduce, distribute, or modify website content without written permission from Hands On Ground LLC

5. Service Quotes and Agreements

Any quotes or estimates provided by Hands On Ground LLC are non-binding until a written service agreement or work order is executed. Final pricing may be subject to on-site assessment, material costs, and scope changes. Hands On Ground LLC will seek client approval before exceeding any Not-to-Exceed (NTE) limit established for a job.

6. Payment Terms

Payment terms will be specified in your individual service agreement or invoice. Hands On Ground LLC reserves the right to suspend services for accounts with outstanding balances. Invoices not paid within the agreed period may be subject to late fees as specified in the applicable service agreement.

7. Limitation of Liability

To the fullest extent permitted by applicable law, Hands On Ground LLC shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our services or website. Our total liability to you for any claim arising out of or relating to these Terms shall not exceed the amount paid by you to Hands On Ground LLC for the specific service giving rise to the claim.

8. Intellectual Property

All content on handsongroundllc.com, including text, graphics, logos, and images, is the property of Hands On Ground LLC and is protected by applicable intellectual property laws. Unauthorized use, reproduction, or distribution of any content is prohibited.

9. Third-Party Links

Our website may contain links to third-party websites. Hands On Ground LLC is not responsible for the content, privacy policies, or practices of any third-party sites and does not endorse them. You access third-party sites at your own risk.

10. Privacy Policy

Your use of our website and services is also governed by our Privacy Policy, available at handsongroundllc.com/privacy. The Privacy Policy is incorporated into these Terms by reference.

11. Modifications to Terms

Hands On Ground LLCreserves the right to update or modify these Terms & Conditions at any time. Changes will be posted on this page with an updated effective date. Continued use of our website or services following any changes constitutes your acceptance of the revised Terms.

12. Governing Law

These Terms & Conditions are governed by and construed in accordance with the laws of the State of Florida, without regard to its conflict of law provisions. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts located in Pasco County, Florida.

13. Contact Information

Hands On Ground LLC

3632 Land O'Lakes Blvd, Land O'Lakes, FL 34638

Email: info@handsongroundllc.com

Phone: (914) 729-6461

Website: handsongroundllc.com